Managed Service Providers (MSPs) rely on Remote Monitoring and Management (RMM) tools to efficiently monitor and manage their clients’ IT infrastructure. The best MSP RMM software allows MSPs to proactively identify and resolve issues, perform system updates, and automate IT tasks from a single, centralized platform. Choosing the right RMM software is critical, as it can improve service quality, increase efficiency, and boost customer satisfaction.
In this guide, we’ll explore what makes a top-tier RMM tool, key features to consider, and a curated list of the best MSP RMM tools available today.
What is an MSP RMM Tool?
An RMM tool is software that enables MSPs to remotely monitor and manage client endpoints, networks, and computers. By using RMM tools, MSPs can detect issues in real time, automate maintenance, and perform critical updates across all client systems. RMM solutions offer a proactive approach to IT management, enabling MSPs to deliver uninterrupted service and minimize downtime for their clients.
Key Features to Look for in the Best MSP RMM Tools
When searching for the best MSP RMM software, look for these essential features to ensure it meets your needs:
- Automated Monitoring and Alerts: RMM tools should provide continuous monitoring of client systems and generate real-time alerts for issues such as performance dips, hardware failures, and security threats.
- Patch Management: Automated patch management allows MSPs to keep client software up-to-date, securing systems against vulnerabilities and reducing downtime.
- Remote Access: Secure, reliable remote access is essential for quickly troubleshooting issues and performing maintenance tasks without requiring on-site visits.
- Scripting and Automation: RMM tools should offer scripting capabilities and task automation to streamline repetitive IT tasks, saving time and reducing errors.
- Reporting and Analytics: Detailed reporting features allow MSPs to track performance, document value for clients, and make data-driven decisions for improved service delivery.
- Integration Capabilities: Look for RMM tools that integrate with other essential software, such as Professional Services Automation (PSA) tools, antivirus solutions, and backup software.
- Scalability: The best MSP RMM solutions grow with your business, accommodating more endpoints and users as your client base expands.
The Best MSP RMM Tools for 2024
Here’s a list of the best MSP RMM tools available today, chosen for their features, reliability, and ability to help MSPs deliver top-notch service to their clients.
1. NinjaOne
NinjaOne (formerly NinjaRMM) is widely recognized for its user-friendly interface and powerful monitoring capabilities. It provides robust remote access, patch management, and automation features that make it an excellent choice for MSPs of all sizes.
- Key Features: Remote monitoring, automation, patch management, backup, reporting.
- Best For: MSPs looking for a highly intuitive and feature-rich RMM solution that’s easy to set up and use.
2. ConnectWise Automate
ConnectWise Automate is a comprehensive RMM tool designed to streamline IT management through automation and remote monitoring. Known for its robust scripting capabilities, ConnectWise Automate allows MSPs to create custom workflows and automate a wide range of tasks.
- Key Features: Advanced automation, monitoring, remote access, network discovery, and patch management.
- Best For: Larger MSPs that need highly customizable automation features and integration with other ConnectWise solutions.
3. Atera
Atera combines RMM, PSA, and remote access in one platform, offering a convenient, all-in-one solution for MSPs. Atera’s pricing is based on a per-technician model, making it cost-effective for small and growing MSPs.
- Key Features: Unified RMM and PSA, unlimited devices per technician, real-time alerts, patch management.
- Best For: Smaller MSPs or startups looking for an affordable all-in-one platform with RMM and PSA capabilities.
4. SolarWinds N-central
SolarWinds N-central is a powerful RMM solution with a wide range of advanced features, including automation, endpoint security, and network monitoring. With flexible deployment options, N-central is suitable for larger MSPs with complex needs.
- Key Features: Endpoint security, network monitoring, automation, patch management, and antivirus integration.
- Best For: Established MSPs with large client bases and advanced monitoring needs.
5. Datto RMM
Datto RMM is a cloud-based RMM solution known for its ease of use and strong focus on security. It offers remote monitoring, patch management, and automation features, with a focus on protecting endpoints and securing client data.
- Key Features: Cloud-based architecture, security-focused, automation, remote monitoring, patch management.
- Best For: MSPs that prioritize security and are looking for a cloud-based RMM tool with strong endpoint protection.
6. Kaseya VSA
Kaseya VSA is a scalable RMM and endpoint management solution that offers a broad range of IT management capabilities, including patch management, network monitoring, and IT documentation. Kaseya’s RMM software is known for its advanced automation and remote control capabilities.
- Key Features: Remote control, patch management, IT documentation, automation, reporting.
- Best For: MSPs needing a comprehensive RMM tool with strong automation features and scalability for large environments.
7. ManageEngine RMM Central
ManageEngine RMM Central provides a unified RMM solution with features like asset management, patching, and remote troubleshooting. Known for its integration capabilities, RMM Central is suitable for MSPs that require a comprehensive IT management platform.
- Key Features: Asset management, automated patching, reporting, remote troubleshooting, and network monitoring.
- Best For: MSPs looking for a feature-rich RMM tool that integrates with other ManageEngine products.
Benefits of Using the Best MSP RMM Tools
Utilizing the best MSP RMM software can have significant advantages for MSPs:
- Enhanced Productivity: With automation features, RMM tools allow MSPs to perform routine tasks without manual intervention, freeing up time for more strategic activities.
- Proactive Issue Resolution: RMM software helps MSPs detect issues before they escalate, ensuring minimal disruption to client operations and improved client satisfaction.
- Reduced Downtime: Automated monitoring and alerting enable MSPs to address potential issues quickly, reducing downtime for client systems.
- Improved Customer Relationships: By providing regular reports and demonstrating proactive IT management, MSPs can build trust with clients and show the value of their services.
- Scalability: As client needs grow, the best RMM tools allow MSPs to scale up their services efficiently, accommodating more endpoints and users without compromising performance.
How to Choose the Best MSP RMM Tool for Your Business
When evaluating RMM tools, consider the following factors to find the best fit for your MSP:
- Understand Your Needs: Determine your primary goals and client requirements. Do you need advanced automation, security features, or robust reporting? Knowing what you need helps narrow down your choices.
- Consider Budget and Pricing Model: RMM tools offer different pricing models, such as per-device or per-technician. Choose the one that aligns with your budget and growth strategy.
- Test Usability: Ensure the tool is user-friendly and accessible for your team. A tool with a steep learning curve might slow down your team’s productivity initially.
- Check for Integration Options: Ensure the RMM tool can integrate with other software you use, such as PSA tools, security software, and ticketing systems.
- Evaluate Support and Resources: Look for an RMM provider with responsive customer support, training resources, and a strong community for troubleshooting and knowledge sharing.
- Scalability and Flexibility: Make sure the RMM solution can scale as your client base expands, with the ability to support more devices, users, and additional features as needed.
Conclusion
Choosing the best MSP RMM tool is a critical decision that can have a significant impact on your ability to deliver top-notch IT services to clients. By considering your specific needs, evaluating key features, and testing the software through demos or trials, you can find an RMM tool that fits your business and provides a foundation for growth.