Choosing the right Remote Monitoring and Management (RMM) software can be a game-changer for Managed Service Providers (MSPs) and IT teams. RMM software is designed to monitor, manage, and secure client networks from a remote location, offering the ability to detect issues, automate maintenance tasks, and increase productivity. However, one key consideration when selecting an RMM tool is the pricing structure, which can vary widely across providers. Understanding “RMM pricing” is essential to making an informed decision that balances cost with feature-rich functionality.
In this article, we’ll explore the main factors affecting RMM pricing, different pricing models, and the value these tools bring to businesses and MSPs alike.
What Influences RMM Pricing?
Several factors influence the pricing of RMM tools, including the scope of features, number of endpoints supported, and customization options. Below are the primary elements that impact the cost of RMM software:
- Feature Set: The more robust and comprehensive the features, the higher the price. Advanced features such as automation, patch management, ticketing, and security integrations can significantly increase the cost.
- Number of Endpoints: Most RMM pricing models charge based on the number of endpoints (computers, servers, and devices) being monitored. Larger businesses with more endpoints will likely pay a higher monthly or annual fee.
- User Licenses: Some RMM providers charge per user instead of or in addition to endpoint costs. If your organization has multiple users or technicians, this can impact overall pricing.
- Customization and Scalability: Solutions that offer more customization options or scalable features often come at a premium price. However, they provide flexibility as your client base or organization grows.
- Integrations and Add-Ons: Some RMM providers offer integrations with other IT and management tools, such as ticketing systems, security software, and customer relationship management (CRM) platforms. These integrations may come as add-ons, which increase the total price.
- Support and Training: Some RMM software providers offer dedicated support and training sessions, either as part of their package or at an additional cost.
Common RMM Pricing Models
RMM providers generally use one or more of the following pricing models, each offering different levels of flexibility depending on business size, budget, and requirements:
1. Per-Endpoint Pricing
In a per-endpoint pricing model, MSPs and IT departments pay based on the number of devices being monitored. This model is straightforward and allows for predictable budgeting, especially for businesses that know the exact number of endpoints they need to manage. It’s ideal for small and medium-sized businesses or those just starting with RMM software.
Advantages:
- Simple and predictable costs
- Scales directly with the number of endpoints managed
Disadvantages:
- Can get expensive for businesses with a high volume of devices
- May lead to unexpected costs if the number of endpoints fluctuates
2. Per-User Pricing
Some RMM providers offer a per-user pricing model, where the software cost is based on the number of technicians or administrators who use the tool. This model works well for teams with fewer users and a large number of endpoints, as it allows them to manage multiple devices under one user license.
Advantages:
- Cost-effective for organizations with multiple endpoints but fewer users
- Encourages team collaboration with fewer licensing constraints
Disadvantages:
- May not be suitable for businesses with many users or MSPs with numerous clients
- Less predictable than per-endpoint pricing as the user count can change
3. Subscription-Based (Monthly or Annual) Pricing
With subscription-based pricing, businesses pay a flat monthly or annual fee to use the RMM software. This pricing model often includes different tiers based on the number of features and users, providing flexibility to choose a plan that fits your needs.
Advantages:
- Provides a predictable monthly or annual cost
- Typically offers a discount for annual payments, allowing for long-term savings
Disadvantages:
- May lack flexibility for small businesses or MSPs with fluctuating client demands
- Often includes extra charges for add-on features or integrations
4. Usage-Based Pricing
Usage-based pricing is less common but can be beneficial for MSPs or IT teams with variable monitoring needs. Here, RMM costs are based on metrics like data usage, the number of monitored events, or specific features activated.
Advantages:
- Pay only for what you use
- Cost-effective for businesses with fluctuating usage patterns
Disadvantages:
- Can be unpredictable, making budgeting challenging
- May lead to higher-than-expected costs during periods of heavy usage
Popular RMM Solutions and Their Pricing Structures
To help you get a better idea of the market, here’s an overview of some popular RMM software solutions and their pricing approaches:
1. NinjaRMM
NinjaRMM offers a per-device pricing model, making it easy for MSPs to manage their costs based on the number of endpoints. It includes features like patch management, remote control, and monitoring tools.
- Pricing: Starts at approximately $3 per endpoint, but exact pricing may vary based on the number of devices and specific features.
2. ConnectWise Automate
ConnectWise Automate is known for its advanced automation features and integrates with other ConnectWise tools, such as ConnectWise Manage. Pricing is typically based on the number of endpoints, with packages that cater to different business sizes.
- Pricing: ConnectWise Automate offers customized quotes based on specific needs and endpoint counts, typically on a subscription basis.
3. Atera
Atera is unique with its per-user pricing model, making it ideal for IT teams managing large volumes of endpoints with fewer users. It includes unlimited monitoring for a set number of users, covering devices without extra charges.
- Pricing: Monthly plans start at $89 per technician, with discounts for annual subscriptions.
4. Kaseya VSA
Kaseya VSA offers flexible pricing and is known for its comprehensive IT management features, from monitoring to patching and automation. Kaseya provides quotes on request, making it ideal for businesses that need a tailored solution.
- Pricing: Custom pricing based on organization needs, endpoint count, and selected add-ons.
5. Datto RMM
Datto RMM, designed with MSPs in mind, provides essential features like device monitoring, automation, and reporting. It offers a per-device pricing model that scales well for small to medium-sized MSPs.
- Pricing: Available on a per-device basis, with discounts for volume and extended contracts.
Choosing the Right RMM Pricing Model for Your Business
Selecting the right RMM pricing model depends on your business size, budget, and specific needs. Here are a few tips to help you make the best choice:
- Determine Your Endpoint Count: If you have a stable number of devices to monitor, per-endpoint pricing could work well. If your device count fluctuates, consider subscription-based or usage-based models.
- Estimate User Count: For smaller teams managing multiple endpoints, a per-user pricing model like Atera’s may offer the best value. This is particularly useful for MSPs managing multiple clients with a single team of technicians.
- Evaluate Feature Needs: Many RMMs offer tiered plans. Start by listing the essential features you need—such as patch management, automation, or reporting—and opt for a plan that includes these without paying for extras.
- Consider Long-Term Growth: Choose an RMM tool that can scale with your business. If you anticipate growth in endpoints or clients, a model that offers scalability and volume discounts will provide more cost savings.
- Ask for a Free Trial: Many RMM providers offer a trial period or demo. Use this opportunity to test the features, calculate potential costs based on your endpoints and users, and assess the software’s compatibility with your IT infrastructure.
Conclusion
RMM pricing can be a significant investment, but with the right choice, it also offers tremendous value by increasing productivity, improving security, and reducing downtime. By understanding the various pricing models and aligning them with your organization’s needs, you can find an RMM solution that fits your budget and meets your performance expectations.