For small businesses, choosing the best RMM (Remote Monitoring and Management) software can make a huge difference in efficiency, security, and productivity. An RMM solution enables IT teams to remotely monitor, manage, and protect a company’s IT infrastructure, ensuring uptime and reducing potential issues that could disrupt daily operations. With the rise of remote work and the increasing complexity of managing IT systems, the best RMM for small business setups needs to be both powerful and affordable.
This article explores the top RMM tools for small businesses, their essential features, and what to consider when choosing the right one for your business.
What is RMM, and Why Do Small Businesses Need It?
RMM software is designed to help IT administrators remotely monitor and manage an organization’s devices, networks, and endpoints. From tracking performance metrics to detecting cybersecurity threats, RMM tools streamline IT operations. For small businesses without large IT teams, an RMM can provide the efficiency and support needed to prevent issues, maintain security, and keep systems running smoothly.
Key benefits of using RMM for small businesses include:
- Increased Efficiency: Allows IT tasks to be automated, reducing time spent on routine tasks.
- Improved Security: Many RMM tools include security features such as endpoint protection and vulnerability scanning.
- Cost Savings: Helps reduce the cost of on-site support, lowering overall IT expenses.
- Real-Time Monitoring: Immediate alerts for issues allow for quick action, reducing downtime and risk.
Top Features to Look for in the Best RMM for Small Business
When selecting an RMM solution for a small business, focus on these essential features:
- Automated Alerts and Reporting: Look for RMMs that offer real-time alerts and detailed reports to help identify issues and track performance over time.
- Endpoint Management: Ensure the RMM can manage various devices, such as laptops, desktops, and mobile devices, with features for monitoring, patching, and remote access.
- Patch Management: Automated patching can keep software and operating systems up-to-date, helping prevent security vulnerabilities.
- Remote Access and Control: A crucial feature for troubleshooting, allowing IT teams to access and fix devices remotely without requiring on-site visits.
- Scalability: The RMM solution should scale with your business as it grows, without requiring costly upgrades.
- Security Features: Look for built-in security features, such as antivirus, firewalls, and vulnerability scanning, to protect against cyber threats.
Best RMM Tools for Small Business in 2024
Here are some of the best RMM solutions available for small businesses. These tools offer the right combination of features, affordability, and scalability to meet the needs of small IT teams.
1. Atera
Atera is a cloud-based RMM tool designed for small to mid-sized businesses, providing a comprehensive suite of features including remote monitoring, ticketing, and reporting. With Atera, businesses can monitor device health, automate patches, and access systems remotely, making it a great all-in-one solution for small IT teams.
- Key Features: Real-time monitoring, patch management, remote access, ticketing, reporting, and automation.
- Best For: Small businesses looking for an all-in-one, affordable RMM with strong automation capabilities.
- Pricing: Atera offers per-user pricing, making it budget-friendly for small teams.
2. NinjaOne
NinjaOne, formerly known as NinjaRMM, is an easy-to-use, cloud-based RMM solution popular among small and medium businesses. NinjaOne offers comprehensive remote monitoring, patch management, and backup features, plus security options to keep systems protected from cyber threats.
- Key Features: Automated patching, remote access, monitoring and alerts, endpoint management, and reporting.
- Best For: Small businesses needing a streamlined, intuitive interface with strong patch management.
- Pricing: Transparent, flexible pricing that scales with the number of endpoints.
3. ConnectWise Automate
ConnectWise Automate is a powerful RMM software that supports extensive automation capabilities, making it a solid choice for IT teams looking to streamline operations. It offers advanced monitoring, automation, and remote access features and is known for its customization options.
- Key Features: Remote monitoring, asset management, automated workflows, patch management, and scripting.
- Best For: Small businesses seeking a customizable RMM with robust automation features.
- Pricing: Requires a custom quote based on business size and needs, but known to be more suitable for growing businesses.
4. Datto RMM
Datto RMM offers a secure, cloud-based platform tailored to small and medium businesses. Known for its strong security features, Datto RMM provides real-time monitoring, automated patching, and backup integrations, making it ideal for companies prioritizing data protection.
- Key Features: Real-time monitoring, patch automation, security integrations, remote support, and asset tracking.
- Best For: Small businesses needing a highly secure, cloud-based RMM solution.
- Pricing: Available through custom pricing; known for being competitive for small businesses.
5. Kaseya VSA
Kaseya VSA is an RMM tool that combines remote monitoring, patch management, and automated IT processes in a single platform. Kaseya offers strong integration capabilities and customization, making it suitable for businesses with complex IT needs.
- Key Features: Remote monitoring, endpoint management, patching, automation, and integration with third-party software.
- Best For: Small to mid-sized businesses with advanced IT needs, looking for a scalable and customizable RMM.
- Pricing: Custom pricing; Kaseya offers flexible plans suitable for small businesses.
6. SolarWinds RMM
SolarWinds RMM offers a reliable suite of tools designed to simplify IT management, including automated monitoring, endpoint protection, and patch management. SolarWinds RMM is particularly beneficial for small businesses looking to scale up their IT capabilities.
- Key Features: Remote monitoring, patch management, antivirus, automated tasks, and detailed reporting.
- Best For: Small businesses seeking an RMM with built-in security features.
- Pricing: Custom quotes available, with options that suit smaller budgets.
Choosing the Best RMM for Small Business: Factors to Consider
With many RMM options available, here’s a quick checklist to help you find the best RMM for your small business:
- Budget: Determine what you’re able to invest in RMM software. Many providers offer pricing plans that scale with the number of endpoints or users, making it easier to budget for a growing team.
- Ease of Use: For small businesses, simplicity is crucial. Choose an RMM with an intuitive interface that your team can quickly learn and adopt.
- Integration with Existing Tools: Consider how well the RMM integrates with your current software stack, such as antivirus, email, or third-party applications, to ensure seamless operation.
- Support and Training: Check if the RMM provider offers support and training resources. Having quick access to help when needed is invaluable, especially for smaller IT teams.
- Security and Compliance: Prioritize RMMs with strong security features to protect your network and sensitive information from cyber threats.
- Customization Options: Look for RMM solutions that allow you to tailor the platform to your business needs, whether through custom alerts, workflows, or reporting.
Final Thoughts: Finding the Best RMM for Your Small Business
The best RMM for small business environments will depend on your specific requirements, including budget, team size, and IT management needs. Whether you’re looking for a straightforward RMM with essential features or a highly customizable tool with advanced automation, there’s a solution on this list to meet your needs.